How to Exchange / Return
Having problems ordering the correct size? Check out our sizing video and be sure to consult our size chart before you make a purchase. Learn your size and get the right clothes for you!
Step 1 – Submit Returns Request
- Read the In City Fashion Terms and Conditions for Exchanges and Returns to ensure you qualify for a Return or Exchange
- Click My Account in the top right hand corner of incityfashion.com.au

- Click Returns Request

- Check your contact details are correct and fill out the relevant information
- Click Print and Send Request
- Print the request, date and sign where indicated
Note: If you do not have access to a printer, you can skip this step
Step 2 – Send Goods back via AAE
- Place items in the satchel provided and seal closed using adhesive strip
- Complete the Sender details on the consignment note provided and sign.
- Attach the consignment note to the sealed satchel using adhesive backing
- Call Australian air Express on 13 12 13 to arrange a booking to return the freight.
- Select the bookings option
- Quote the account number 2970800
- Provide the details for the collection address and the time for collection. (this address should match the consignment note)
- An Australian air Express driver will collect the satchel