Returns, Exchange & Delivery Policy
Shipping & Delivery
When will I get my Goods?
In City Fashion guarantees next day despatch within Australia.
For orders received by 3.00pm AEST, In City Fashion guarantees next day dispatch with Australian Air Express. Orders within Australia can be expected approximately 1-3 working days after the order is dispatched. In most cases, delivery can be expected the day after dispatch.
When delivering to New Zealand goods can be expected 4-10 Working Days after order is received. When delivering to other locations worldwide delivery can be expected within 10-14 Working Days.
How much will courier delivered goods cost me?
In City Fashion will provide a Free Courier delivery within Australia on all orders with a value of $AUD50 or more.
Orders under $50 will incur a shipping fee of $7.50.
Please note that it is your responsibility to ensure someone is at your requested address when the goods are to be delivered. In City Fashion uses Australian Air Express for security and as such we require a signature of someone when the goods are received. It is for this reason that we recommend delivery to a business address.
In City Fashion will provide free International Airmail Delivery on all orders over $AUD50.00
In City Fashion will provide a Free Airmail delivery service for all international orders over $50. All deliveries outside of Australia are through regular AirMail Service. International orders under $AUD50 will incur a shipping fee of $7.50
Exchanges, Returns and Refunds
How do I make an Exchange?
If you would like to exchange your item/s and ensure you get exactly the item you’re after, simply place the item in the pre addressed satchel we have provided with your original order and follow these instructions. As soon as we receive the exchanged item, we will send the new one to you straight away!
How much does an Exchange or Return cost me in Postage?
In City Fashion will provide at least one FREE exchange or return per customer per style on any item ordered for “change of mind or sizing” reasons. For subsequent returns by a customer on the same style, In City Fashion may at its discretion charge a $7.50 fee to have the goods delivered back to the customer.
How Do I Return an Item?
At In City Fashion we strive to make the return process as easy as possible.
To return or exchange an item simply place it the pre addressed satchel we have provided with your original order and follow these instructions.
What are the Conditions on Returns and Exchanges?
Except where goods are faulty, all Exchanges and Returns must be received by In City Fashion within 14 Days of dispatch by In City Fashion to be eligible for return or exchange.
If garments are returned to us in an unsatisfactory condition, we reserve the right to withhold a $15 dry cleaning fee per item to be deducted any refund or store credit due as a result of the return.
We regret that items that have been worn or damaged or returned in an unsaleable condition, will be denied a refund and posted back to you.
We are not responsible for any lost returned parcels so please send back to us via our recommended method or a traceable method like registered post or traceable courier.
Sale/discounted items in this section here can be returned for store credit only.
Due to health regulations, In City Fashion will only accept exchanged and returns on underwear if the garment is unopened in its original packaging and is unworn.
What if an Item is Faulty?
We will endeavour to resolve the situation as quickly and hassle free as possible. In City Fashion’s policy for items already used/worn/washed that are reported to be faulty, is to provide you with a replacement or store credit. Items that have not been used/worn/washed that are reported faulty will be eligible for a full refund. All Faults must be reported within 30 days of invoice date.
Please note that items damaged as a result of wear and tear are not considered to be faulty.
International Orders
International Customers are required to pay for their own freight costs to return the package to In City Fashion, however In City Fashion will re-post the exchange if necessary free of freight costs.
Colours and Sizes
In City Fashion provides high quality video and pictures of our products. Please be aware that whilst we have done all we can to ensure that you see real life colour, depending on your viewing screen the colours may appear slightly different to the actual products.
We encourage you view our sizing video to ensure that you get the right sizes. If you are not satisfied with the size you have received, please send back the item using our returns system.