Terms & Conditions


Terms & Conditions  


The terms and conditions (“information”) compiled in this document are subject to change without notice.  It is the responsibility of the any person seeking to rely on the information by visiting our website at incityfashion.com.au or by contacting In City Fashion on 1300 423 290    “"In City Fashion", “ICF”, “we”, “us” and “our”, are references to In City Fashion, the trading name of In City Fashion Pty Limited A.C.N.140 158 596 - a company registered in Australia under the Corporations Act 2001.   

The Terms and Conditions in this document govern the use of In City Fashion's Online Shopping Service (the Service).  The Service includes shopping, returns, and participation in promotions run by In City Fashion.


Shopping Terms & Conditions


Prices on In City Fashion


All prices in the shopping areas are in Australian dollars (AU$). In City Fashion takes all steps to ensure that prices are prices are correct at time of publication, however we reserve the right to alter prices should we inadvertently publish incorrect prices.  If this should happen after you have ordered a product on the site and have passed through the check out, we will contact you prior to sending your order and notify you of the correct price.  You will then have to choice to either proceed with your order or cancel the order.


Shipping & Delivery


When will I get my Goods?


In City Fashion guarantees next day despatch within Australia.

For orders received by 3.00pm AEST, In City Fashion guarantees next day dispatch with Australian Air Express. Orders within Australia can be expected approximately 1-3 working days after the order is dispatched.  In most cases, delivery can be expected the day after dispatch.

When delivering to New Zealand goods can be expected 4-10 Working Days after order is received.  When delivering to other locations worldwide delivery can be expected within 10-14 Working Days. 





How much will courier delivered goods cost me?


In City Fashion will provide a Free Courier delivery within Australia on all orders with a value of $AUD50 or more.

Orders under $50 will incur a shipping fee of $7.50.Please note that it is your responsibility to ensure someone is at your requested address when the goods are to be delivered.  In City Fashion uses Australian Air Express for security and as such we require a signature of someone when the goods are received.   It is for this reason that we recommend delivery to a business address.

In City Fashion will provide free International Airmail Delivery on all orders over $AUD50.00 

In City Fashion will provide a Free Airmail delivery service for all international orders over $50.  All deliveries outside of Australia are through regular AirMail Service.   International orders under $AUD50 will incur a shipping fee of $7.50





Exchanges, Returns and Refunds




How do I make an Exchange?


If you would like to exchange your item/s and ensure you get exactly the item you’re after, simply place the item in the pre addressed satchel we have provided with your original order and follow these instructions. As soon as we receive the exchanged item, we will send the new one to you straight away!




How much does an Exchange or Return cost me in Postage?


In City Fashion will provide at least one FREE exchange or return per customer per style on any item ordered for “change of mind or sizing” reasons.   For subsequent returns by a customer on the same style, In City Fashion may at its discretion charge a $7.50 fee to have the goods delivered back to the customer.





How Do I Return an Item?


At In City Fashion we strive to make the return process as easy as possible. To return or exchange an item simply place it the pre addressed satchel we have provided with your original order and follow these instructions.




What are the Conditions on Returns and Exchanges?


Except where goods are faulty, all Exchanges and Returns must be received by In City Fashion within 14 Days of dispatch by In City Fashion to be eligible for return or exchange.

If garments are returned to us in an unsatisfactory condition, we reserve the right to withhold a $15 dry cleaning fee per item to be deducted any refund or store credit due as a result of the return.

We regret that items that have been worn or damaged or returned in an unsaleable condition, will be denied a refund and posted back to you.

We are not responsible for any lost returned parcels so please send back to us via our recommended method or a traceable method like registered post or traceable courier.

Sale/discounted items in this section here can be returned for store credit only.

Due to health regulations, In City Fashion will only accept exchanged and returns on underwear if the garment is unopened in its original packaging and is unworn.




What if an Item is Faulty?





We will endeavour to resolve the situation as quickly and hassle free as possible. In City Fashion’s policy for items already used/worn/washed that are reported to be faulty, is to provide you with a replacement or store credit. Items that have not been used/worn/washed that are reported faulty will be eligible for a full refund. All Faults must be reported within 30 days of invoice date.

Please note that items damaged as a result of wear and tear are not considered to be faulty.




International Orders





International Customers are required to pay for their own freight costs to return the package to In City Fashion, however In City Fashion will re-post the exchange if necessary free of freight costs.




Colours and Sizes





In City Fashion provides high quality video and pictures of our products.  Please be aware that whilst we have done all we can to ensure that you see real life colour, depending on your viewing screen the colours may appear slightly different to the actual products.





Marketing & Promotions


By purchasing products or registering as a member you agree that your details including your email address, mailing address and mobile phone number may be used to keep you informed about our future products, services and events.  If you wish to change your contact mechanism (specify direct mail, telephone or email) or opt out of any communications from In City Fashion you can do so by amending your details on our website or alternatively contact customer service on 1300 423 290


Gift Certificate


In City Fashion allows Gift Certificates to be purchased on line free of charge.   To redeem a Gift Certificate you will need the individual code allocated to the Gift Certificate.  The Conditions of the Gift Certificate as follows:  

a)       Gift Certificate can be redeemed for merchandise only and are not redeemable for cash.

b)       Gift Certificates are valid for 12 months from date of issue.

c)        Gift Certificates can be purchased online free of charge.

d)       Gift Certificates will be emailed to recipient of the gift and the purchaser will be sent a confirmation that the Gift.

e)       Gift Certificates can only be redeemed on In City Fashion’s website.

f)        If a Gift Certificate is redeemed for less than the amount purchased, the recipient will still able to return to In City Fashion’s website at a later date to redeem the remaining amount of funds on the Gift Certificate.

g)       Gift Certificates are in $AUD.

h)       Standard shipping rules apply for any items purchased using a Gift Certificate.

i)         Please contact In City fashion if you have any questions.





In City Fashion is a trade mark of In City Fashion Limited. The copyright and other intellectual property rights in the material contained in the Service are protected by In City Fashion Limited.




In City Fashion will over time provide content and information which children may find interesting and may wish to access. However, no one under the age of 13 years is allowed to provide any personal information. Minors under the age of 18 years are prohibited from making purchases, including subscriptions, on the Service.




This Service provides general information about In City Fashion Limited and the products and services they offer. The information contained in the Service has been prepared solely for the purpose of providing information about In City Fashion and the services and products they offer. In City Fashion reserves the right to change, delete or move any of the material on the Service at any time without notice.

In City Fashion and its affiliates shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access the Service. This includes viruses alleged to have been obtained from the Service, your use of or reliance on the Service or any of the information or materials available on the Service, regardless of the type of claim or the nature of the cause of action.





The following statement sets out In City Fashion’s  policy relating to the collection, storage and use of personal information in the course of its business.

Our purpose is to assure anyone who does business with us that In City Fashion will comply with the Privacy Act 1988 (Cth) ("Privacy Act").

This Privacy Policy is in addition to In City Fashion's Betting Terms and Conditions and should be read in conjunction with such Terms and Conditions.

In City Fashion reviews its Privacy Policy from time to time and reserves the right, at its discretion, to modify this policy at any time without notice.

You should review this page periodically so that you are updated on any changes to the policy.



In City Fashion Is Compliant With The National Privacy Principles


In City Fashion takes seriously its obligation to safeguard personal information about its customers.

In City Fashion is committed to complying with the National Privacy Principles contained in the Privacy Act.



What Personal Information We Collect


We collect a variety of personal information in the course of our business.

We only collect personal information to the extent that it is necessary to our business practices.

In City Fashion will collect information only by lawful and fair means.

In City Fashion is required to collect personal information under law, for example, laws relating to financial transactions, taxation, etc.

We may also record other information including responses to competitions, give-aways and other promotions.



How We Use Personal Information


In City Fashion collects personal information from our customers for the purpose of providing services to those customers.

We may also use contact details for the purpose of sending information about products and services to our customers.

Unless you consent, use of your personal information will be related to the primary reason for collection and, only if you would reasonably expect it to occur, would your personal information be used for a secondary purpose or if it is required or authorised by law or otherwise permitted under the Privacy Act. 



To Whom Personal Information is Disclosed


In City Fashion does not sell personal information to other companies.

There are limited circumstances in which external organisations may be given access to your personal information. The information may be used or disclosed:

a)       for planning, research, promotion and marketing of our products and services;

b)       to organisations associated with the provision of our services, such as associated data centres, for marketing and analysis purposes;

c)        to a potential purchaser of, or investor in any business conducted by In City Fashion;

d)     to law enforcement agencies to assist in the prevention of criminal activities.

 We require these organisations to agree to our Privacy Policy and to strict conditions governing how this information may be used. We will give you a way to ["opt-in/opt-out"] of being contacted for promotional purposes by us and any third parties.



Security of Personal Information


In City Fashion will take reasonable steps to protect personal information we collect and ensure that it is accurate, complete and up-to-date.

Your information is held on secure servers.

Our employees, agents, contractors are required to maintain the confidentiality of all personal information.


Access to and Correcting Personal Information


If you think that any personal information we hold about you is inaccurate, incomplete or out-of-date, please contact our Privacy Officer (see below for contact details) and we will take reasonable steps to ensure that it is corrected.

We may require personal identification.



Australian Federal Privacy Commissioner's Website.


For further information about privacy issues in Australia, visit the Australian Federal Privacy Commissioner's website.

If you have any queries please contact In City Fashion.


About Us

In City Fashion is a Women's and Men's Clothing Fashion Store. In City Fashion provides a large range of women's and men's clothes, underwear and sleepwear including jeans, pants, t-shirts, dresses, shirts , jumpers, jackets, shorts and more.
In City Fashion stocks great fashion brands including 2XIST, Diesel, True Religion, Mavi, Calvin Klein, Lovables, Birds of a Feather, I Love Milk and Honey and more. We also offer free delivery*, free exchange* and free returns* on our entire clothing range.


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